State Farm® Insurance Agent Sue Neal
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jody Sargent
October 9, 2024
5
out of
5
rating by Jody Sargent
"Our family has been with Sue's State Farm family for longer than I have been alive. My grandfather went to school with and was friends with her father Ed. We have all been insured through the decades and would not trust anyone else to care for our insurance needs. I'm the third generation and would not hesitate to recommend to everyone. Thanks to Sue, Lisa, Linda and the whole team! They are the best!!!"
Ann Marie Quincey
October 1, 2024
5
out of
5
rating by Ann Marie Quincey
"Quick time in the office, good auto rates and always great customer service."
We responded:
"Thank you for your kind words, Ann Marie. It is always great to hear good things about my staff. We appreciate you."
Angela Tiemeier
September 30, 2024
5
out of
5
rating by Angela Tiemeier
"Linda is always so helpful!"
We responded:
"Thank you for the 5-star review! Our office strives to give our customers the best experience possible. Linda is always good at her job. We appreciate you and Raymond for being loyal customers. "
Donna W
September 26, 2024
5
out of
5
rating by Donna W
"Always accommodating to any of our requests and needs!"
We responded:
"Thank you for your kind words, Donna. We always strive to help our customers and give them the best experience possible. We appreciate you."
Will Callahan
September 23, 2024
5
out of
5
rating by Will Callahan
"Very helpful and efficient"
We responded:
"Thank you, William, for your 5-star review. We appreciate your kind words. So happy to hear that we are helpful and efficient. We are always here to help our customers as quickly as possible. We appreciate your business."
Nick H
September 23, 2024
5
out of
5
rating by Nick H
"Donna and the team at Sue Neal’s is great to work with. Very quick responses at a great cost! I have enjoyed working with them!"
We responded:
"Thank you for your kind words. The agents her at Sue Neal Insurance Agency always try to give great customer service to our customers and strive for 100% satisfaction. We appreciate you Nick."
Patrick Jones
September 19, 2024
5
out of
5
rating by Patrick Jones
"Love this office! Linda and Donna are always so helpful and go the extra mile for us!"
We responded:
"Thank you, Patrick, for your 5-star review and kind words about Linda and Donna. They are both great at what they do. Our office goal is to give the best customer service experience possible. We appreciate you and Heather. "
Katie DeNeve
September 12, 2024
5
out of
5
rating by Katie DeNeve
"Very quick in getting back to you and helping you when there is a problem!"
We responded:
"Katie, thanks for the kind words. Taking care of our customers quickly is very important to us. We appreciate you!"
Jessica Volski
September 12, 2024
5
out of
5
rating by Jessica Volski
"I spoke with Donna today about minimizing my monthly payment, she was very informative, Polite, and professional."
We responded:
"Jessica, thank you for taking the time to give Donna a review. She does a great job, she has been with me 20+ years. Thank you for your business "
Cassandra Jacobs
September 12, 2024
5
out of
5
rating by Cassandra Jacobs
"Very Quick and Efficient!"
We responded:
"Cassandra, it looks like you were working with Tiffany, she does an amazing job. Thanks for the review and thank you for choosing the Sue Neal Insurance Agency"
Terry Marcum
September 9, 2024
5
out of
5
rating by Terry Marcum
"Very informative and very helpful"
We responded:
"Thank you, Teresa & Timothy, for your kind words. We are always here if you need us. Welcome to Sue Neal Insurance Agency! We appreciate your business."
Amy Fries
September 4, 2024
5
out of
5
rating by Amy Fries
"Great experience working with Sue Neal State Farm. Lisa has been providing excellent customer service and has been very helpful in explaining things to us as we make changes to our policies. Two Thumbs up!"
We responded:
"Thanks, Amy, for the great review. Lisa is a great agent with lots of experience and is good at what she does. We appreciate your kind words. Thank you for being a loyal customer. We appreciate your business."
Jan Ek
August 29, 2024
5
out of
5
rating by Jan Ek
"I have been a State Farm customer for over 20 years, and have had very good service from an agent in another state. I called him to see if he had any recommendations in Kentucky where we are moving and he recommended this agency. This agency has been great to work with, they are very responsive, knowledgeable and helpful. I highly recommend them!"
We responded:
"Thank you Janet. We are so glad you are happy with our agency. Looks like you have been working with Lisa her in our office. Lisa is a great agent to work with and she always is willing to go the extra mile to help her customers. Thank you for being a State Farm loyal customer and for the 5-star review. We appreciate your business. Welcome to Sue Neal Insurance Agency!"
Mark Chaplin
August 27, 2024
5
out of
5
rating by Mark Chaplin
"This was my first time purchasing Auto Insurance and I was going into this process with a lot of questions. I worked with Linda from start to finish and she was very helpful and informative when answering all of my questions. She was also very patient which made the whole process for me very easy and painless. I would definitely recommend her to any one looking for insurance. Thanks Linda!"
We responded:
"Thank you Mark for your kind words and great review. It is wonderful to hear that Linda made the process of getting auto insurance easy. Linda has been with our agency for several years and she is really good at what she does. Always giving great customer service. Welcome and we appreciate your business. "
KMac
August 24, 2024
5
out of
5
rating by KMac
"We had a drastic increase in our insurance premiums, so we went to Sue Neal and they quickly gave us a quote and provided additional information about our policy and how we might better protected, while also saving us money!"
We responded:
"Thank you, Karen & James. We are happy to hear how well Lisa took care of you and also helped you save some money. Lisa has been an agent for years and she is one of the best! We appreciate your business. Welcome back to Sue Neal Insurance Agency! "
Josh Wise
August 23, 2024
5
out of
5
rating by Josh Wise
"Tiffany was very helpful in getting me set up with auto insurance. She made it a very easy and straightforward process"
We responded:
"Thank you for your kind words and 5- star review. Tiffany is great at what she does and always helps her customers every way possible. Welcome to Sue Neal Insurance Agency!"
Chris Hurd
August 9, 2024
5
out of
5
rating by Chris Hurd
"Tiffany was very helpful and quickly handled all of my insurance needs. I would recomend to others."
We responded:
"We appreciate your comments and great review. Welcome to the Sue neal insurance agency!"
David Ashcraft
August 7, 2024
5
out of
5
rating by David Ashcraft
"I've been with Sue Neal for 20 years. Staff has always been helpful and quick to help. Thank you!"
We responded:
"Thanks David, for your 5-star review and being a loyal customer. So glad to hear that our staff is always helpful. We appreciate your business and your kind words. "
Ryan Straus
August 5, 2024
5
out of
5
rating by Ryan Straus
"Sue and her team are always awesome, but Donna helped me so much today. She helped me navigate getting my new policy set up and made me aware of all of the discounts. They're always there when you need them. They answer when you call and get you to the right, helpful person immediately!"
We responded:
"Thank you for your kind words, Ryan. Donna has been a part of my team for over 20 years and is great a what she does. We are happy to hear that Donna was able to help you and gave you great customer service. We appreciate you and your 5-star review. "
Martin Ding
August 1, 2024
5
out of
5
rating by Martin Ding
"Lisa was very patient in the process of helping me with vehicle insurance. She was always willing to go above the expectations and help as much she could! Absolutely amazing ❤️"
We responded:
"Thanks, Martin for your 5-star review and kind words. Lisa is great at what she does. So glad to hear how she was patient when helping you. Lisa is a great asset to our agency and welcome to Sue Neal Insurance Agency. We appreciate you and your business."
Cale McCandless
August 1, 2024
5
out of
5
rating by Cale McCandless
"My whole experience has been delightful with this location from start to finish! I have been working with Lisa Pulaski and she has been truly amazing. As a newly college grad, as well as moving across the US at the same time, it was finally time to get my own insurance. Without question, she reached out to my families insurance agent to get all the necessary information, and even explained all my options and answered all my question’s over the phone and then sent a follow up information via email. I went from barely having any knowledge in this area to being able to understand what policies cover what. She has so much patience. Thank you Lisa!"
We responded:
"Thank you, Cale for your great review. Lisa has been an agent with me for a long time and always does a fantastic job. We are so glad to hear how Lisa was able to help and explain your options. We look forward to serving you for many years to come. Thank you for your business. Welcome to Sue Neal Insurance Agency!"
Matthew Sutherland
July 31, 2024
5
out of
5
rating by Matthew Sutherland
"Donna was very helpful when I needed to add a new vehicle to our policy. Everyone at their office is so nice and patient."
We responded:
"I appreciate your kind words, Donna has been a part of my team for 20+ years and does an amazing job. Thanks for taking the time for the review and we appreciate your business. "
Jason Weckbach
July 26, 2024
5
out of
5
rating by Jason Weckbach
"Awesome customer service. Never have a problem. They always answer questions."
We responded:
"Jason, thank you for the 5 Star Review! you and your wife have been long time policyholders of mine, and I do appreciate your loyalty."
Greg Smith
July 18, 2024
5
out of
5
rating by Greg Smith
"Called number of places and was on the path of saying heck with it , when I remembered seeing Sue Neal insurance in Alexandria kentucky , called and met my new insurance Lady Tiffany and the rest of this day we rolling GG. Great customer care and very great price."
We responded:
"Thanks for the kind words and 5-star review Greg. Tiffany is always great at what she does. We always try to give great customers service and try our best to meet the customer's needs. Thank you for your business. We appreciate you."
Carla Sarakatsannis
July 17, 2024
5
out of
5
rating by Carla Sarakatsannis
"Been with sue Neal, at state farm for years! They are so helpful and kind! Definitely recommend getting insurance with them!"
We responded:
"Thank you for your great review, Carla. We always strive to provide the best service possible. Thank you for your business and we appreciate you. "