Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cindy U

Cindy U

March 24, 2025

5  out of  5
rating by Cindy U
"Very helpful, especially in assisting me in understanding policy's. Took the time and patience to help me fully understand."
We responded:
"It is so good to hear feedback like this! Thank you, Cindy, for the great review and for being a loyal customer. "
Profile photo of Lily Ramsey

Lily Ramsey

March 21, 2025

5  out of  5
rating by Lily Ramsey
"Absolutely amazing company. I always feel welcomed and everyone is so kind. Tiffany is my girl and helps with anything I need. I’m pretty young and also a student so they give me a discount and always guide me through exactly what I need, I appreciate all of their help!"
We responded:
"Thank you, Lily, for your great review and kind words regarding Tiffany. Tiffany is an agent who does a great job in helping her customers. We appreciate you and your business."
Profile photo of Diane Jurand

Diane Jurand

March 20, 2025

5  out of  5
rating by Diane Jurand
"Love working with Sue Neal"
We responded:
"We love to hear kind words like this. Thank you, Diane. We appreciate you."
Profile photo of Elizabeth Brossart

Elizabeth Brossart

March 19, 2025

5  out of  5
rating by Elizabeth Brossart
"Sue Neal’s office has always helped us out whenever we have questions or when adding our new drivers. Tiffany has helped us recently. We would highly recommend this office to anyone!"
We responded:
"Thanks, Elizabeth, for your kind words and great review. We appreciate you and your business. "
Profile photo of Nikki Durden

Nikki Durden

March 18, 2025

5  out of  5
rating by Nikki Durden
"Friendly polite and informative!"
We responded:
"Nikki, welcome to the Sue Neal Insurance agency, you were working with Lisa, she does a great job. Thanks for your business!"
Profile photo of Aurora Allender

Aurora Allender

March 11, 2025

5  out of  5
rating by Aurora Allender
"Everyone who works at this location are very helpful. They're customer centered rather than money centered. I came in with an issue that they were already in the process of solving when I came in. I'm a college student, newly adult, and they have never been condescending towards me. I would recommend this location for anyone who wants an insurance company who will do right by you."
We responded:
"Aurora, we appreciate your 5-star review and your kind words. Our office always tries to give the best service to our customers. So happy we were able to resolve your issue. We appreciate your business and you!"
Profile photo of Grant Schwarber

Grant Schwarber

March 11, 2025

5  out of  5
rating by Grant Schwarber
"Quick to respond and was able to get my new car all set up and ready to go in no time!! Very glad I switched over to State Farm!!"
We responded:
"Thank you, Grant. We appreciate your kind words. We are here for all of your insurance needs. Welcome to Sue Neal Insurance Agency. We look forward to serving you for many years to come."
Profile photo of Clay

Clay

March 3, 2025

5  out of  5
rating by Clay
"I’ve been using Sue Neal for a few years, and they are always responsive and have a good price. I bundle everything with them. I prefer State Farm over other insurers in the area."
We responded:
"Clay, we appreciate the 5 Star review and appreciate you taking the time to give us a review. Taking care of our policyholders is top priority, thank you for your business!"
Profile photo of Lizzy

Lizzy

February 28, 2025

5  out of  5
rating by Lizzy
"Sue new State Farm has been amazing throughout the years! Have had nothing but great support & customer service with them!"
We responded:
"Thank you Elizabeth, it is a top priority of ours to provide great service. We appreciate you!"
Profile photo of David Thomas

David Thomas

February 19, 2025

5  out of  5
rating by David Thomas
"I cannot stress how simple it has been going through a huge claim. Linda has been incredibly sweet and caring through the entire process! She walked me through every step and still checks in on me to make sure I am ok :). Glad she is there for my family!"
We responded:
"We appreciate your kind words. Linda is great at what she does. Thank you for being a loyal customer. We appreciate you and your 5-star review."
Profile photo of Julie Sparks

Julie Sparks

February 10, 2025

5  out of  5
rating by Julie Sparks
"State Farm is a great insurance company. I always have gotten good rates. Sue Neal is a wonderful agent and always helpful."
We responded:
"Julie, I really appreciate you as a customer and your kind words. You have been with my agency for many years, thank you!"
Profile photo of 9NiGHTS

9NiGHTS

February 3, 2025

5  out of  5
rating by 9NiGHTS
"Lisa was very helpful in setting up my new auto policy."
We responded:
"Thank you, Jake, for the 5-star review and for the good feedback. So happy Lisa was able to help you. We appreciate you and your business."
Profile photo of Caitlin Fangman

Caitlin Fangman

February 1, 2025

5  out of  5
rating by Caitlin Fangman
"I recently had the pleasure of working with Lisa Pulaski at Sue Neal State Farm Agency. From the moment I reached out for a quote, she was incredibly responsive and easy to communicate with. The entire process was smooth and hassle-free. She took the time to explain everything in a way that was easy for me to understand. I never once felt like I was being pressured or rushed into making a decision. I would highly recommend them to anyone in need of insurance services!"
We responded:
"Thank you for the great review and feedback. Lisa is great at her job and an asset to the company. It's always great to hear good things about our agents. Welcome to Sue Neal Insurance Agency!"
Profile photo of Cambron Wright

Cambron Wright

January 30, 2025

5  out of  5
rating by Cambron Wright
"Sue Neal's agency has been great to work with, and always available when I needed something. Definitely recommend!"
We responded:
"Thank you for the 5-star review! It's always great to hear good feedback."
Profile photo of Lauren Gosney

Lauren Gosney

January 30, 2025

5  out of  5
rating by Lauren Gosney
"They are always quick to answer the phone and provide you with information, quotes, and solutions. I have always been impressed with their efficiency and promptness at Sue Neal’s office. I have been a customer at this office for 10+ years"
We responded:
"Thank you for your great review and kind words. We appreciate you and thank you for being a loyal customer."
Profile photo of Natasha

Natasha

January 28, 2025

5  out of  5
rating by Natasha
"Linda is extremely helpful and made the entire process of singing up very easy and explained everything well"
We responded:
"Thank you for the 5-star review! We appreciate you."
Profile photo of Debbie

Debbie

January 17, 2025

5  out of  5
rating by Debbie
"I had the quickest hassle free conversation with a state farm agen Tammy an relieved my renters an car in̈surance .Such a great experience"
We responded:
"Thanks for the great review and kind words. We appreciate your business and you."
Profile photo of Jessica Gray

Jessica Gray

January 15, 2025

5  out of  5
rating by Jessica Gray
"I have been using Sue Neal State Farm for years! Even before I carried my own policy and even now that I have moved away. I have no intention of leaving! Always very helpful in the office, over the phone, and through email. I cannot say enough nice things about the women working in that office."
We responded:
"Thanks, Jessica, for the 5-star review and kind words. We are happy that you are not planning to leave. Thanks for being a loyal customer and the great feedback regarding our staff. We appreciate your business and you!"
Profile photo of Makenzie Jackson

Makenzie Jackson

January 14, 2025

4  out of  5
rating by Makenzie Jackson
"I’ve been with State Farm for a little over a year now. Insurance is high every where right now but it’s been the best I could find for a while & the people who work there are very efficient at their jobs & friendly. Tiffany, from the Sue Neal State Farm, helped me move my insurance from KY to OH when I moved. They just got licensed there as well & she was so extremely helpful, even helped me purchase renters insurance. Customer Service is definitely a 5, I only hold back 1 star because I feel the pricing could be better."
We responded:
"Thank you, Makenzie, for your honest review and good feedback regarding Tiffany. Happy to hear she was able to help you in so many ways. We appreciate your business and you!"
Profile photo of Jordan Heigel

Jordan Heigel

January 14, 2025

5  out of  5
rating by Jordan Heigel
"The team at Sue Neal State Farm is always very friendly and professional. They are knowledgeable and help answer any questions you may have."
We responded:
"Thank you for the 5-star review and the kind words. We appreciate you and your business. "
Profile photo of Laura Mintkenbaugh

Laura Mintkenbaugh

January 11, 2025

5  out of  5
rating by Laura Mintkenbaugh
"I was having major issues with my insurance company and decided to switch back to State Farm. I honestly never should have left State Farm, but my agent that I had had for over 30 years had retired and I did not have a particularly good transfer experience. I should have taken the time to just find a different agent instead of leaving State Farm. Sue Neal and her staff, particularly Lisa, have made the process of establishing insurance coverage with them pretty painless. Professional, transparent, helpful and friendly. I appreciate the effort Lisa has put in with getting my needs met and answering all my questions. Thank you!"
We responded:
"Thank you for such a great review. It is good to hear such good feedback about our staff. Lisa is great at her job and has been a State Farm agent for a really long time. We are happy she was able to help you. Welcome to Sue Neal Insurance Agency! We appreciate you and your business."
Profile photo of Brian Brossart

Brian Brossart

December 30, 2024

5  out of  5
rating by Brian Brossart
"I like state farm in Alexandria bc they always answer my question and they try to help you with my insurance needs and they are always nice to me thank you"
We responded:
"Brian, we appreciate you and thank you for your kind words "
Profile photo of Dawn Moeves

Dawn Moeves

December 23, 2024

5  out of  5
rating by Dawn Moeves
"My husband and I were looking for car insurance and Lisa @ Sue Neal/State Farm was able to get us a better rate than what we had with our previous company. Lisa answered all of our questions and was very pleasant to work with."
We responded:
"Thank you for the great review. I appreciate the feedback. Lisa has been an agent for State Farm for many years and is great at what she does. I am so glad Lisa was able to help you and answer all your questions. Welcome to Sue Neal Insurance Agency."
Profile photo of Sandy Keene

Sandy Keene

December 18, 2024

5  out of  5
rating by Sandy Keene
"Sue and her staff have been wonderful to work with! Thorough, friendly and saved me a whole lot of money!! Thanks!"
We responded:
"Thank you, Sandy, for the kind words and great review. We are happy to hear that we were able to help save you some money. We appreciate your business. "
Profile photo of Cynthia Riegler

Cynthia Riegler

December 16, 2024

5  out of  5
rating by Cynthia Riegler
"The staff is always friendly and helpful. They make sure you have the insurance you need and ways to get discounts"
We responded:
"Cindy, thank you for taking the time to give us a great review. You and Roy have been long time customers of my agency and we appreciate your loyalty"