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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Carrie Kremer

November 28, 2024

5  out of  5
rating by Carrie Kremer
"We live Sue Neal/State Farm and her staff!!! Always there to help us with what we need"
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Bridgette Barnes

November 21, 2024

5  out of  5
rating by Bridgette Barnes
"Extremely helpful!"
We responded:
"Thank you for the good review. We appreciate your business and you!"
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Noah Willoughby

November 19, 2024

5  out of  5
rating by Noah Willoughby
"They’re great and very helpful! They work with you and help you understand."
We responded:
"Thank you for such a good review, Noah. Looks like you had been working with Donna. Donna has been with Sue Neal Insurance Agency for over 20 years and always does a great job of explaining so the customer understands. We appreciate your kind words. Thank you for your business."
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Jacob Thomas

November 14, 2024

5  out of  5
rating by Jacob Thomas
"Great customer service; quick and painless!"
We responded:
"Jacob, we appreciate your great review . Thank you for your business!"
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Karen Schunk

November 8, 2024

5  out of  5
rating by Karen Schunk
"Lisa Pulaski was so wonderful to work with. She was very professional. I'm so glad to have State Farm Insurance."
We responded:
"Welcome Karen! Lisa does a great of job taking her time explaining things, I appreciate your comments and thank you for choosing the Sue Neal Insurance Agency "
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Obadiah Sam

November 7, 2024

5  out of  5
rating by Obadiah Sam
"Great help. Good Service. Friendly Agents."
We responded:
"Thank you for the 5-star review! We appreciate the good feedback. We appreciate your business."
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Cresta Wilkens

October 29, 2024

5  out of  5
rating by Cresta Wilkens
"I have had State Farm forever. My parents had it (still do), I continued with State Farm for all of my vehicles and my home. The Alexandria team is very responsive and always ready to help! No complaints!!"
We responded:
"Thank you Cresta. We love to hear great feedback like this. Thank you and your parents for being loyal customers. We appreciate you and your business. "
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Noah Malott

October 25, 2024

5  out of  5
rating by Noah Malott
"Great people to work with. 10/10 experience"
We responded:
"Thank you, Noah, for your kind words and review. We appreciate you!"
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Tammy Ball

October 15, 2024

5  out of  5
rating by Tammy Ball
"Linda always takes great care of me!!!!"
We responded:
"We are so glad to hear that Linda takes great care of you. Linda is a valued team member, and we appreciate your kind words. Thank you and we appreciate you and your business."
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Jason Weghorn

October 14, 2024

5  out of  5
rating by Jason Weghorn
"Bought a new car and the process of switching over was easy and quick. Been with State Farm for a decade."
We responded:
"Thank you for the kind words and 5-star review. We appreciate you and your loyalty. "
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Jody Sargent

October 9, 2024

5  out of  5
rating by Jody Sargent
"Our family has been with Sue's State Farm family for longer than I have been alive. My grandfather went to school with and was friends with her father Ed. We have all been insured through the decades and would not trust anyone else to care for our insurance needs. I'm the third generation and would not hesitate to recommend to everyone. Thanks to Sue, Lisa, Linda and the whole team! They are the best!!!"
We responded:
"Thank you Jody, I appreciate your review and choosing to be with the Sue Neal Insurance Agency. Your family has been apart of the State Farm family for a very long time. My team and I thank you for your continued business. "
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Ann Marie Quincey

October 1, 2024

5  out of  5
rating by Ann Marie Quincey
"Quick time in the office, good auto rates and always great customer service."
We responded:
"Thank you for your kind words, Ann Marie. It is always great to hear good things about my staff. We appreciate you."
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Angela Tiemeier

September 30, 2024

5  out of  5
rating by Angela Tiemeier
"Linda is always so helpful!"
We responded:
"Thank you for the 5-star review! Our office strives to give our customers the best experience possible. Linda is always good at her job. We appreciate you and Raymond for being loyal customers. "
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Donna W

September 26, 2024

5  out of  5
rating by Donna W
"Always accommodating to any of our requests and needs!"
We responded:
"Thank you for your kind words, Donna. We always strive to help our customers and give them the best experience possible. We appreciate you."
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Will Callahan

September 23, 2024

5  out of  5
rating by Will Callahan
"Very helpful and efficient"
We responded:
"Thank you, William, for your 5-star review. We appreciate your kind words. So happy to hear that we are helpful and efficient. We are always here to help our customers as quickly as possible. We appreciate your business."
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Nick H

September 23, 2024

5  out of  5
rating by Nick H
"Donna and the team at Sue Neal’s is great to work with. Very quick responses at a great cost! I have enjoyed working with them!"
We responded:
"Thank you for your kind words. The agents her at Sue Neal Insurance Agency always try to give great customer service to our customers and strive for 100% satisfaction. We appreciate you Nick."
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Patrick Jones

September 19, 2024

5  out of  5
rating by Patrick Jones
"Love this office! Linda and Donna are always so helpful and go the extra mile for us!"
We responded:
"Thank you, Patrick, for your 5-star review and kind words about Linda and Donna. They are both great at what they do. Our office goal is to give the best customer service experience possible. We appreciate you and Heather. "
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Katie DeNeve

September 12, 2024

5  out of  5
rating by Katie DeNeve
"Very quick in getting back to you and helping you when there is a problem!"
We responded:
"Katie, thanks for the kind words. Taking care of our customers quickly is very important to us. We appreciate you!"
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Jessica Volski

September 12, 2024

5  out of  5
rating by Jessica Volski
"I spoke with Donna today about minimizing my monthly payment, she was very informative, Polite, and professional."
We responded:
"Jessica, thank you for taking the time to give Donna a review. She does a great job, she has been with me 20+ years. Thank you for your business "
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Cassandra Jacobs

September 12, 2024

5  out of  5
rating by Cassandra Jacobs
"Very Quick and Efficient!"
We responded:
"Cassandra, it looks like you were working with Tiffany, she does an amazing job. Thanks for the review and thank you for choosing the Sue Neal Insurance Agency"
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Terry Marcum

September 9, 2024

5  out of  5
rating by Terry Marcum
"Very informative and very helpful"
We responded:
"Thank you, Teresa & Timothy, for your kind words. We are always here if you need us. Welcome to Sue Neal Insurance Agency! We appreciate your business."
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Amy Fries

September 4, 2024

5  out of  5
rating by Amy Fries
"Great experience working with Sue Neal State Farm. Lisa has been providing excellent customer service and has been very helpful in explaining things to us as we make changes to our policies. Two Thumbs up!"
We responded:
"Thanks, Amy, for the great review. Lisa is a great agent with lots of experience and is good at what she does. We appreciate your kind words. Thank you for being a loyal customer. We appreciate your business."
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Jan Ek

August 29, 2024

5  out of  5
rating by Jan Ek
"I have been a State Farm customer for over 20 years, and have had very good service from an agent in another state. I called him to see if he had any recommendations in Kentucky where we are moving and he recommended this agency. This agency has been great to work with, they are very responsive, knowledgeable and helpful. I highly recommend them!"
We responded:
"Thank you Janet. We are so glad you are happy with our agency. Looks like you have been working with Lisa her in our office. Lisa is a great agent to work with and she always is willing to go the extra mile to help her customers. Thank you for being a State Farm loyal customer and for the 5-star review. We appreciate your business. Welcome to Sue Neal Insurance Agency!"
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Mark Chaplin

August 27, 2024

5  out of  5
rating by Mark Chaplin
"This was my first time purchasing Auto Insurance and I was going into this process with a lot of questions. I worked with Linda from start to finish and she was very helpful and informative when answering all of my questions. She was also very patient which made the whole process for me very easy and painless. I would definitely recommend her to any one looking for insurance. Thanks Linda!"
We responded:
"Thank you Mark for your kind words and great review. It is wonderful to hear that Linda made the process of getting auto insurance easy. Linda has been with our agency for several years and she is really good at what she does. Always giving great customer service. Welcome and we appreciate your business. "
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KMac

August 24, 2024

5  out of  5
rating by KMac
"We had a drastic increase in our insurance premiums, so we went to Sue Neal and they quickly gave us a quote and provided additional information about our policy and how we might better protected, while also saving us money!"
We responded:
"Thank you, Karen & James. We are happy to hear how well Lisa took care of you and also helped you save some money. Lisa has been an agent for years and she is one of the best! We appreciate your business. Welcome back to Sue Neal Insurance Agency! "