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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brittany Conley

June 27, 2025

5  out of  5
rating by Brittany Conley
"Tiffany was absolutely amazing. Answered all my questions, helped us pick the plan that was best for our family, and made switching a breeze."
We responded:
"That is great to hear. Tiffany is good at her job and we always appreciate kind words and positive feedback. So glad we were able to help you. Welcome to Sue Neal Insurance Agency!"
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Jackie Wessling

June 24, 2025

5  out of  5
rating by Jackie Wessling
"After speaking with Linda about insurance policies, she helped me understand the best policy I needed. She was very easy to talk to and she answered any questions I had!"
We responded:
"Thank you for taking the time to give us a 5 Star review. Linda does a great job, glad she was able to help out. Thanks for all the years you have been with my agency."
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Logan Arnold

June 18, 2025

5  out of  5
rating by Logan Arnold
"Very clear and helpful. Even kept in contact with me when through text when I had tried to setup insurance over the phone and got busy"
We responded:
"I am glad we were able to help. My agent-employee Donna, does a great job. Thanks for the 5 Star review and thank you for your business."
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Emily Robertson

June 16, 2025

5  out of  5
rating by Emily Robertson
"I moved back to KY from out of state and Sue Neal’s office made the process straightforward, simple, and seamless. Tiffany was an amazing agent helping me with a process that can be quite difficult. I appreciate how amazing the service was and will continue being a dedicated customer at StateFarm with Sue Neal!"
We responded:
"Welcome back to N Ky, we strive to make the process easy for you. Tiffany is very good at that. Thank you for the great review!"
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Adam Huelsman

June 16, 2025

5  out of  5
rating by Adam Huelsman
"After dealing with another insurance company "Travelers" for 16 years I got tired of fighting them on everything. I'm glad I reached out to Donna at Sue Neal State Farm. They have given me better coverage and peace of mind at a lower rate than others could even compare. Looking forward to a very long relationship with State Farm."
We responded:
"We are happy that you made the switch. Donna has been with me 20+ years and does a great job. Thanks Adam for your business!"
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Izabella Beck

June 11, 2025

5  out of  5
rating by Izabella Beck
"They did a good job helping me get set up with my new car insurance, it was super fast and easy and I believe that I got a good rate"
We responded:
"We are so happy to hear this! Thank you for the kind words and 5-star review. We appreciate you!"
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Kathleen Sandlin

June 3, 2025

5  out of  5
rating by Kathleen Sandlin
"I received excellent service from Sue Neal's Agency, (Linda was incredible), the State Farm Claims Service, and really everyone I interacted with from State Farm. I truly appreciate everyone who assisted me with my claim. Thank you!"
We responded:
"We are happy we were able to help you with your claim. Linda is really good at what she does. Thank you for the great review. We appreciate you!"
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Tara Born

May 30, 2025

5  out of  5
rating by Tara Born
"Saved me a lot of time and hassle, wish I'd switched sooner."
We responded:
"Thank you, Tara, for the 5-star review. We are so happy we were able to help you. Welcome to Sue Neal Insurance Agency. "
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Kayla Nehus

May 30, 2025

5  out of  5
rating by Kayla Nehus
"Sue Neal’s office was so help and made the transition of buying my new car so smooth and easy! They helped me get the best deal by offering discounts!! Highly recommend:)"
We responded:
"That is wonderful to hear Kayla. Thank you for the 5-star review and recommendation. We appreciate you!"
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Jackie Riehle

May 28, 2025

5  out of  5
rating by Jackie Riehle
"I have been with state farm insurers over forty years. I have my house, my vehicles, and Flood insured with her. Staff at Sue Neal's office are very friendly and knowledgeable. I would highly recommend her."
We responded:
"Jackie, thank you for your kind words and great review. I truly appreciate your loyalty to my agency. We appreciate you and your business. "
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Amy Barnes

May 28, 2025

5  out of  5
rating by Amy Barnes
"Great people to work with always a smooth process!!"
We responded:
"Thank you for the 5-star review and your kind words. We appreciate you."
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ron sansom

May 20, 2025

5  out of  5
rating by ron sansom
"The best"
We responded:
"Thank you for the 5 Star Review"
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Lauren Schmitt

May 20, 2025

5  out of  5
rating by Lauren Schmitt
"Always friendly, quick to respond, and answers questions thoroughly!"
We responded:
"Thank you Lauren, you have been working with my agent-employee Tiffany, she does a great job. We appreciate your business!"
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John Walker

May 16, 2025

5  out of  5
rating by John Walker
"Extremely knowledgeable and professional."
We responded:
"Thank you, John, for the 5-star review and the positive feedback regarding our staff. We appreciate it and we appreciate you. Welcome to Sue Neal Insurance Agency!"
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William Osburn

May 13, 2025

5  out of  5
rating by William Osburn
"Dear Sue Neal - State Farm Insurance Agent. I've been a member of your agency since you started. I was with your father's before. I'd like to say; all the many years I've been with you I've always been given grace and excellence on any claim I've needed to file. I've been very impressed with you and your employees in helping me to execute the proper ways to do things if I didn't understand. You've never once failed me in over 12 years of your services. I would and without any hesitation recommend anyone to your agency for all their Insurance needs. And Sue, thank you for being a beacon of excellence in your profession. Sincerely, William Osburn!⭐️⭐️⭐️⭐️⭐️"
We responded:
"Bill, thank you for taking the time to give my agency a great review. We truly appreciate your kind words. I have a great team and they do an amazing job. We appreciate all your years with State Farm! "
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Ash Smith

May 8, 2025

5  out of  5
rating by Ash Smith
"Linda is always a great help!"
We responded:
"Thank you, Ashley, for the great review and kind words about Linda. We love to hear good feedback. We appreciate you!"
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Savannah Pate

May 7, 2025

5  out of  5
rating by Savannah Pate
"The staff here are always incredibly helpful whenever I need assistance. When I required technical support beyond what could be handled in-office, they provided the appropriate contact information and clearly explained which phone options to select to reach the right person. Excellent service!"
We responded:
"Thank you Savannah for the kind words. We are glad that we could get you in the direction needed. Thank you for being a customer of the Sue Neal Insurance agency"
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John Snyder

May 1, 2025

5  out of  5
rating by John Snyder
"Sue Neil's State Farm office has always treated me and my family with respect and professionalism. The whole crew is courteous and friendly. I have heard bad things about every insurance company but i have always been treated well and cannot say anything bad about Sue's office. I would highly recommend Sue and her other representatives 👍"
We responded:
"It is so good to hear positive feedback. We all strive to give the best customer service. Thank you, John, for the kind words and great review. We appreciate you!"
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Garry Brown Sr

April 25, 2025

5  out of  5
rating by Garry Brown Sr
"Linda H. Was super helpful & very nice. Visit was quick and easy!!"
We responded:
"Thank you, Garry, for the great review and the kind words regarding Linda. Linda has been with me for several years and is great at what she does. We appreciate you and your long-time loyalty. "
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Dawn Striffolino

April 25, 2025

5  out of  5
rating by Dawn Striffolino
"Sue Neal’s State Farm office has been extremely helpful, and understanding over the years. Everyone in their office is amazing and kind! I highly recommend them!"
We responded:
"Thank you for the 5-star review and kind words. It is great to hear good feedback. We appreciate you and your business."
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mary kay kelly

April 24, 2025

5  out of  5
rating by mary kay kelly
"Lisa at Sue Neal State Farm Insurance was great at helping me get my vehicle, umbrella, trailer, and homeowners insurance lined out. Her follow-up was awesome, and she was so thorough with everything. Her patience is very much appreciated. I would also like to mention Linda and Tiffany. When Lisa was out of the office, they were so helpful. Tiffany was super in getting everything taken care of before the effective date of the policies. This is a great team."
We responded:
"Welcome to Sue Neal Insurance Agency! Thank you, Mary Kay, for the good review and wonderful words regarding our team. We appreciate it. Lisa, Linda and Tiffany are all great agents and are here to help you in any way. "
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Ashley McClarty

April 23, 2025

5  out of  5
rating by Ashley McClarty
"My experience with Lisa Pulaski was very welcoming. I’ll never forget her eagerness to assist me with switching my insurance policy from Ohio to Kentucky. She walked me through everything and made me feel comfortable despite the stress I was under trying to get things situated so, I can get my license plate for my vehicle. It was nice to meet her and have someone like Lisa who truly cares for others. So, if you’re ever looking for a place to get insurance Sue Neal - State Farm Insurance Agent is the place to go and ask for Lisa Pulaski. Thanks!"
We responded:
"Welcome to Sue Neal Insurance Agency Ashley. Thank you for the great review and such positive comments about Lisa. Lisa has been an agent for many years and is great at what she does. Glad to hear you had such a pleasant experience. "
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Kara Yates

April 15, 2025

5  out of  5
rating by Kara Yates
"Donna was so very helpful with all of my questions with our new driver in the house. She helped me by giving me a rough estimate and reviewed all types of discounts we qualify for. Thank you so much for you guidance!"
We responded:
"That is wonderful to hear Kara. Donna has been with me for over 20 years and is great at her job. Thank you for the great review. We appreciate you and your business."
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DogDayz4Lyfe

April 14, 2025

5  out of  5
rating by DogDayz4Lyfe
"Needed an Insurace quote quickly and reliably, Tiffany from State Farm came through with a surprisingly inexpensive option with a day."
We responded:
"Welcome Isaiah! Thank you for the great review. So glad Tiffany was able to help you. We appreciate you and your kind words."
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Brenda Elkins

April 14, 2025

5  out of  5
rating by Brenda Elkins
"Have always had nothing but the best service from Sue and her staff. Always helpful to answer any questions and they always make you feel like you're a priority."
We responded:
"Brenda, thank you for your kind words and 5- star review. We appreciate you and thank you for being a loyal long-time customer of my agency."